Helpdesk and Maintenance   The services we offer
 

Lower the cost of your company network with a tailor-made contract to suit your business.

Our experienced IT management and administration staff will ensure and demonstrate the best ROI and aim to reduce the Total Cost of Ownership.

We can implement processes and the corresponding software/hardware that will maintain satisfactory performance levels while optimising your manpower costs.

  • Manage the daily operations of the IT infrastructure
  • Deploying new systems that are being purchased and require configuration into the production environment
  • Upgrading and/or migrating existing systems so all applications and operating system files are up to date and software license assets are being put to use
  • Ensuring that all operating system and application service packs are current so that the computing environment is as secure as possible
  • Ensuring that applications and users have enough storage to operate
  • Operating system and application software installation/upgrades
  • Problem management - diagnose, track, and manage the problem resolution process in a timely manner for your end-users on/off site
  • Full service level agreements
  • Staff training
  • Lease management
  • Hardware sourcing
  • Software licensing
 
  Online Services
  Including hosted Exchange server, Enterprise Blackberry, POP email, Web hosting and domains, Spam filtering.
 
  Networking
  Software/hardware procurement, install and configuration.
 
  Helpdesk and Maintenance
  Pro-active helpdesk and maintenance services on an ad-hoc or monthly retained basis. Services include services, management, administration and helpdesk cover for your network and IT systems.
 
  Wide Area Networking
  Remote user networking mobile VPN access Branch office connection enabling company offices to safely communicate and share data effectively using conventional data.
 
  Backup and Disaster Recovery
  Total data protection for small to medium enterprises
 
  Inventory and Documentation
  Full documentation and IT asset inventory.
 
  Security
  Handstand will establish current risk levels within a clients business network and remove any security threats.